Question 1

What is the minimum order quantity for corporate gift boxes?

Accepted Answer

Minimum order quantities vary by product type. Standard gift boxes typically require 30-50 units, while fully customized solutions may require 50-100 units. We understand different businesses have different needs, so we work to accommodate various order sizes. Contact our team to discuss your specific requirements and we'll find a suitable solution.

Question 2

How do I request bulk pricing for corporate gifts?

Accepted Answer

Simply contact us via email at sales@ethergifts.com.sg or through WhatsApp with your requirements. Provide details about the products you're interested in, desired quantity, customization needs, and timeline. Our team will prepare a detailed quotation within 1-2 business days, including pricing breakdowns, customization costs, and delivery estimates.

Question 3

Can I get samples before placing a large order?

Accepted Answer

Yes, we offer sample services for most products. Sample costs vary depending on the product and customization requirements. Sample fees are typically credited toward your final order if you proceed with production. This allows you to evaluate quality, materials, and presentation before committing to larger quantities.

Question 4

What customization options are available for corporate gifts?

Accepted Answer

We offer comprehensive customization including logo embossing, debossing, laser engraving, screen printing, hot foil stamping, and full-color digital printing. You can customize both the products themselves and the packaging. Our design team works with your brand guidelines to create mockups showing exactly how your branding will appear on the final products.

Question 5

How long does customization add to the production timeline?

Accepted Answer

Standard customization like logo engraving or embossing typically adds 5-7 business days to production. More complex customization involving multiple colors, special finishes, or custom packaging design may require 10-15 additional days. We provide accurate timelines during the quotation process based on your specific customization requirements.

Question 6

Can you match our specific brand colors?

Accepted Answer

Yes, we can match Pantone colors for most customization methods. Provide your Pantone color codes or brand guidelines, and our production team will ensure accurate color matching. For products themselves, we work within available color options from manufacturers, but packaging and branding elements can be precisely color-matched to your specifications.

Question 7

What is the typical production lead time?

Accepted Answer

Standard production timelines range from 15-25 business days depending on product complexity and customization requirements. This includes manufacturing, quality control, and packaging. Rush orders may be accommodated with additional fees. We recommend placing orders at least 4-6 weeks before your required delivery date to allow for any unforeseen delays.

Question 8

Do you offer rush production services?

Accepted Answer

Yes, rush production is available for certain products and circumstances. Rush fees typically range from 20-40% of the order value depending on how much we need to expedite the process. However, rush production may limit customization options and is subject to current production capacity. Contact us immediately if you have urgent requirements.

Question 9

What are your delivery options in Singapore?

Accepted Answer

We offer standard delivery to any Singapore address, typically within 2-3 business days after production completion. For large orders, we can arrange scheduled delivery to accommodate your receiving capabilities. We provide tracking information for all shipments and confirm delivery completion. Special delivery arrangements can be discussed for specific requirements.

Question 10

Can you deliver to multiple locations?

Accepted Answer

Yes, we can arrange delivery to multiple addresses within Singapore. This is particularly useful for companies with multiple offices or when sending gifts directly to individual recipients. Additional logistics fees may apply depending on the number of locations and quantities per location. Provide your distribution list during ordering for accurate logistics planning.

Question 11

How are products packaged for shipping?

Accepted Answer

All gift boxes are carefully packaged in protective outer cartons with appropriate cushioning materials. We ensure products arrive in perfect condition, maintaining the premium presentation quality. Fragile items receive extra protection. For gifts being shipped directly to recipients, we can arrange for additional gift wrapping or presentation packaging.

Question 12

What payment methods do you accept?

Accepted Answer

We accept bank transfers, corporate checks, and credit card payments for established corporate accounts. For new clients, we typically require 50% deposit upon order confirmation and 50% balance before delivery. For established clients with good payment history, we can arrange net payment terms. Specific payment arrangements can be discussed based on order value and relationship.

Question 13

Do you offer credit terms for corporate clients?

Accepted Answer

Yes, we offer net-30 or net-60 payment terms for established corporate clients with verified credentials. New clients typically start with deposit and balance payment structure. After successful completion of initial orders and credit verification, we can extend credit terms. Contact our sales team to discuss credit term applications and requirements.

Question 14

What quality control measures do you implement?

Accepted Answer

Every order undergoes multi-point quality inspection. We verify material quality upon receipt, monitor customization accuracy during production, inspect finished products for defects, and review final packaging presentation. Any items failing our quality standards are replaced immediately. We maintain detailed quality records for all orders and continuously improve our processes based on feedback.

Question 15

What if I receive defective or incorrect items?

Accepted Answer

We stand behind our quality commitment. If you receive defective or incorrect items, contact us immediately with photos and details. We'll arrange for replacement items to be produced and delivered at no additional cost. For time-sensitive situations, we prioritize rush production of replacement items. Our goal is to ensure complete satisfaction with every order.

Question 16

Can I request specific brands or products not in your catalog?

Accepted Answer

Yes, we offer custom product sourcing services. If you have specific brands or products in mind that aren't in our standard catalog, provide details and we'll work to source them. This may affect minimum order quantities and lead times, but we have extensive supplier networks and can usually accommodate special requests. Custom sourcing typically adds 1-2 weeks to the timeline.

Frequently Asked Questions

Ordering & Pricing

Customization & Branding

Production & Timeline

Delivery & Logistics

Payment & Terms

Product & Quality

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